How To: Export Data in Hyperbound

Hyperbound gives you two easy ways to access and export your performance data:

1. Export directly from the Analytics tab

2. Ask Kota (our AI) to generate reports for you

Both options give you visibility into call scores, performance trends, and coaching insights, just in different ways.

Option 1: Export Data from the Analytics Tab

Use this option when you want a structured data export (CSV) that you can open in Excel, Google Sheets, or share with your team.

Step-by-Step

1. Log in to Hyperbound

2. Navigate to the Analytics tab from the main menu

3. Select the data you want to review (calls, scorecards, users, time range, etc.)

4. Apply any filters you need (date range, bot, rep, score)

5. Click Export

6. Download the file (CSV format)

Best for:

• Offline analysis

• Sharing reports with leadership

• Uploading data into other tools (LMS, CRM, spreadsheets)

Option 2: Get Reports from Kota (Your AI Analyst)

Kota is Hyperbound’s AI that can analyze your data and summarize insights for you, no exporting required but you can always download them.

Step-by-Step

1. Open Kota inside Hyperbound

2. Ask a question in plain English, such as:

   • “Show me call performance by rep last week”

   • “Which calls scored below 70% and why?”

   • “Summarize coaching trends for this month”

3. Kota instantly analyzes your data and generates a report

4. Review insights, summaries, and recommendations directly in the platform

Best for:

• Quick insights without downloading files

• Coaching and performance reviews

• Identifying trends, strengths, and gaps