Manager Dashboard in Hyperbound

The Manager Dashboard is a dedicated analytics view designed for admins to identify coaching opportunities, track performance, and compare reps against team averages. This dashboard helps managers make data-driven decisions on where to focus training and support.

Accessing the Manager Dashboard

1. Go to the Analytics tab in Hyperbound.

2. Open the drop-down menu.

3. Select Manager Dashboard.

Filters

You can filter the dashboard data by:

• Call Type – e.g., Discovery, Demo, Follow-up.

• Teams – view metrics for a specific group.

• Date Range – customize the period you want to review.

Widgets Overview

1. Reps of Concern

• Identifies reps who need the most support.

• Displays three areas of improvement for each rep.

• Shows:

  • Average Score – average across all calls.

  • Team Average – compare individual performance with the team.

  • Call List – view calls made by the rep for detailed review.

2. Call Volume by Rep with Pass Rate

• Combines quantity and quality metrics for each rep.

• Helps spot performance patterns:

  • High call volume + low pass rate → possible coaching need.

  • Low volume + high pass rate → capacity or pipeline check.

• Allows comparison across all team members.

3. Call Summary by Rep

• Breaks down an individual rep’s:

  • Total calls made.

  • Average score.

• Filter by Call Type and Tags (counts even if tags are missing).

• Ideal for tracking performance across different call categories.

4. Criterion by Rep

• Tracks scorecard criteria performance by rep.

• Compare each rep’s pass rate with the team average.

• Example:

  • “Provided Social Proof” occurred 143 times across calls.

  • Team average pass rate: ~40%.

• Hover over a cell to see:

  • Number of calls where the criterion occurred.

  • Pass/fail breakdown.

• Click on a cell to go to that person's calls with these criterias.

5. Objection Handling

• Measures how reps handle common objections.

• Example:

  • “Busy” objection appeared 137 times.

  • Team average pass rate: 6.6%.

• Compare each rep’s objection-handling performance against the team.

• Click on a cell to go to that person's calls where these objections occured.

Best Practices for Managers

• Use Reps of Concern to prioritize coaching sessions.

• This is an amazing tool for conducting 1:1s, apply filters and you would get specific insights for your team/ rep.

• Investigate high volume + low pass rate reps to identify skill gaps.

• Review Criterion by Rep regularly to align training with recurring challenges.

• Use Objection Handling data to roleplay real scenarios with reps.

If you have any other questions, feel free to reach out to the Hyperbound team, either via the chat button, or email us at help@hyperbound.ai.