How To: Fix "No Score"

Last updated: September 19, 2024

If you're not seeing a score for your call, follow these steps to get it fixed!

If You're Still on the Call Page:

  1. Wait up to one minute after completing the call.

  2. Click the Rescore button.

If You Don't Have Scores for Previously Completed Calls:

  1. Navigate to your Call History from the Hyperbound dashboard.

  2. Click on the three dots on the right side of the call entry.

  3. Select Rescore.

  4. Wait up to one minute for scoring to complete.

Still Need Help?

If a call has disappeared or isn't visible in your Call History: contact us at help@hyperbound.ai or reach out through the green support chat in the bottom left corner of your screen.