How to: Create Resume calls

Overview

The Resume Call feature enables you to start a call with the bot at any point by recreating a previous conversation between a rep and a buyer.

🤔 How do you do this?

1. Access the "Resume Call" Section

• Navigate to the bot (in this example, the bot is named Alex Taylor).

• Scroll down to find the Resume Call section.

2. Add Resume call

• Click Add

• You have two options:

  • Manually input the conversation line-by-line.

  • Upload/ Paste a transcript file.

3. Upload a Transcript

• Click Browse and select the transcript file from your device.

• Ensure the transcript is properly formatted:

  • Each speaker’s line should start on a new line.

• Click Save once the file is selected.

4. Review and Update Speaker Names

• The platform will attempt to auto-populate the transcript fields.

🤑 Tips

• Always double-check formatting before uploading to prevent parsing errors.

If you have any other questions, feel free to reach out to the HyperBound team, either via the chat button, or email us at help@hyperbound.ai.