Summary

In this module, you will learn how call visibility works for different user roles in Hyperbound, specifically between Admins and Members.

Tools Required

• Hyperbound access (Admin or Member)

Role-Based Call Access Overview

Member Access (Default)

• Members can make calls and view only the calls they made.

• Members cannot view other users' calls.

• This ensures reps only see their own activities by default.

Admin Access

• Admins can view all calls made across the organization, regardless of who placed them.

• Admins have full visibility and oversight for reporting and coaching purposes.

Notes

• Visibility rules are enforced automatically by Hyperbound based on user roles.
• To enable shared visibility, consider adjusting roles or exporting call data via admin tools.
• Always review access settings before onboarding new users to ensure proper permissions.

If you have any other questions, feel free to reach out to the HyperBound team, either via the chat button, or email us at help@hyperbound.ai.