RingCentral

Last updated: August 11, 2026

Learn how to connect RingCentral to Hyperbound so you can automatically import and score your real sales calls.

Ensure RingCentral is enabled in your Workspace, if not, reach out to your SE team

Prerequisites: Real Call Scoring Settings

Before the integration is set up, ensure you have the right Call Routing and Privacy settings for the workspace. Learn more about it here:

Setting up Real call Scoring

Create the Integration in Hyperbound

  1. Go to Workspace Settings > Integrations

  2. In the Available tab, find RingCentral and click Connect

  3. Enter a name for the integration (e.g. "RingCentral x Hyperbound")

  4. Sign In using your preferred Method

  5. Click Save

Hyperbound will verify your credentials. If any crediential is "invalid" you will see an error. Double check you login method and that you are using the right sign on (SSO, Google, or username and password).

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Managing Your Integration

From the Integrations page you can:

  • Pause: temporarily stop importing calls

  • Resume: restart a paused integration

  • Disconnect: remove the integration entirely

FAQs

How quickly are calls available in Hyperbound?

After RingCentral finishes processing the recording, Hyperbound will pick it up on the next sync cycle (approximately every 2 hours) and score it within a few minutes.

Do speaker names carry over?

Yes. RingCental imports include participant identification from the original call.

Other Limitations

  1. RingCental calls without a recording are not imported

  2. The integration does not backfill your full RingCentral history. It only imports calls within the sync window going forward

  3. If a call is deleted in Hyperbound, it will not be re-imported

Still need help?

Contact support@hyperbound.ai