Gong

Last updated: March 17, 2026

Learn how to connect Gong to Hyperbound so you can automatically import and score your real sales calls.

Ensure Gong is enabled in your Workspace. If not, reach out to your SE team.

Prerequisites: Real Call Scoring Settings

Before the integration is set up, ensure you have the right Call Routing and Privacy settings for the workspace. Learn more about it here:

Setting up Real call Scoring

1. Generate Your Gong API Credentials

  1. Go to Gong and log in with your account.

  2. Click your profile icon → Company Settings

  3. Navigate to the API section and click Create API Key

  4. Copy both the Auth Key and  Secret Key — you'll need them in the next step.

If you don't see the API section, your Gong role doesn't have API permissions. Ask your Gong admin to enable it under Company Settings → API.

2. Create the Integration in Hyperbound

  1. Go to Workspace Settings → Integrations

  2. In the Available tab, find Gong and click Connect

  3. Enter a name for the integration (e.g. "Gong x Hyperbound")

  4. Paste your Auth Key and  Secret Key from Step 1

  5. Click Save

Hyperbound will verify your credentials. If they're invalid, you'll see an error. Double check the keys and that your Gong role has API access.

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Manually Importing Gong Calls

In addition to automatic syncing, you can manually import calls from Gong at any time.

  1. Go to Real Buyer Calls Page

  2. Click the Import button and select your Gong integration

  3. Choose which calls to import:

    • Manually select calls — browse and pick specific calls

    • All Calls — import everything available

    • Specific Time frame — import all calls from a specific time range

  4. If you chose Manually select calls, you'll see a table of your Gong calls with the title, date, rep, participants, and duration. Check the ones you want, then click Next.

  5. Select a Scorecard and Call Type for the imported calls

  6. Click Import

The import runs in the background — you can close the modal and continue working. Calls will appear on the Real Calls page as they're processed and scored.

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Managing Your Integration

From the Integrations page you can:

  • Pause: temporarily stop importing calls

  • Resume: restart a paused integration

  • Disconnect: remove the integration entirely

FAQs

How quickly are calls available in Hyperbound?

After Gong finishes processing the recording, Hyperbound will pick it up on the next sync cycle and score it within a few minutes.

What if my API token stops working?

Disconnect the integration, generate a new token in Gong and reconnect.

Do speaker names carry over?

Yes. Gong imports include participant identification from the original call.

Still need help?
Contact support@hyperbound.ai