How to: Add Manager Feedback

Last updated: July 22, 2025

The Manager Feedback allows admins to leave direct, contextual feedback on any call. This feedback is instantly visible to reps, helping them improve with clear, actionable insights.

For Admins and Managers

How to Leave Feedback on a Call

  1. Go to the Call History tab.

  2. Click on any individual call.

  3. On the call details page, you’ll see a section labeled Add Feedback.

  4. Type your feedback

  5. Hit Publish.

That’s it, your feedback is now live and visible to the rep.

For Reps

Where to View Feedback

  1. Navigate to your Call History.

  2. Click into the specific call where feedback was given.

  3. You’ll see the Manager Feedback displayed right there, tied to the call.

Who Can See Feedback?

  • Admins can leave and view feedback across all reps.

  • Members can view only the feedback that’s been given to them.

Use cases

  • Coaching moments during onboarding

  • Reinforcing sales techniques after a real call

  • Prompting reps to revise bot responses

  • Asynchronous feedback loops without needing a meeting

If you have any other questions, feel free to reach out to the Hyperbound team, either via the chat button, or email us at help@hyperbound.ai.