Summary

This module helps reps and managers navigate the post-call screen in Hyperbound AI Coaching to better understand scores, AI feedback, and how to improve performance in future calls.

Tools Required

• Access to Hyperbound's AI Coaching module

• A completed recorded call with transcript

• Role-based access to scorecards (for reps or admins)

Step 1: Open a Completed Call Review

• Go to the AI Coaching section in Hyperbound.

• Select a completed call to review the post-call summary.

Step 2: Review Scorecard Summary

• The main screen shows a score breakdown based on criteria defined by the admin.

• You’ll also see call statistics like talk ratio, filler word usage, and more

Step 3: Navigate to the AI Coaching Tab

• Click on the AI Coaching tab to see specific feedback per criterion.

• AI explains why a score was awarded and what the rep did or didn’t do.

Step 4: Explore Transcript and AI Feedback

• Scroll through the transcript to see where key actions happened.

• AI highlights moments like introductions, objections, and missed opportunities.

Step 5: Learn From AI Suggestions

• AI provides concrete suggestions on how reps could have improved.

  • For example: asking for clarity when sending follow-up emails

Step 6: Check the Objections Tab

• View all objections identified by AI during the call.

• Each includes a timestamp, transcript, and handling evaluation.

Notes

• The post-call screen is designed to guide self-improvement and ongoing training.

• Feedback is dynamic—scorecard adjustments by admins can change AI behavior.

If you have any other questions, feel free to reach out to the HyperBound team, either via the chat button, or email us at help@hyperbound.ai.