Clari Copilot

Last updated: June 2, 2026

Learn how to connect Clari Copilot to Hyperbound so you can automatically import and score your real sales calls.

Ensure Clari Copilot is enabled in your Workspace, if not, reach out to your SE team

Prerequisites: Real Call Scoring Settings

Before the integration is set up, ensure you have the right Call Routing and Privacy settings for the workspace. Learn more about it here:

Setting up Real call Scoring

1. Generate Your Clari Copilot API Token

  1. Go to Clari Copilot and log in with your account.

  2. Click your profile icon > Workspace Settings > Integrations

  3. Scroll to the API Access section and click Generate API Key

  4. Copy the API Key and API Secret code, you'll need it in the next step.

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If you don't see the API Access section, your Clari Copilot role doesn't have API permissions. Ask your Clari Copilot admin to enable it under Admin > Users > Roles.

2. Create the Integration in Hyperbound

  1. Go to Workspace Settings > Integrations

  2. In the Available tab, find Clari Copilot and click Connect

  3. Enter a name for the integration (e.g. "Clari Copilot x Hyperbound")

  1. Paste your API Token from Step 1

  2. Click Save

Hyperbound will verify your token. If it's invalid, you'll see an "Invalid API key" error. Double check the token and that your Clari Copilot role has API access.

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Managing Your Integration

From the Integrations page you can:

  • Pause: temporarily stop importing calls

  • Resume: restart a paused integration

  • Disconnect: remove the integration entirely

FAQs

How quickly are calls available in Hyperbound?

After Clari Copilot finishes processing the recording, Hyperbound will pick it up on the next sync cycle (approximately every 2 hours) and score it within a few minutes.

What if my API token stops working?

Disconnect the integration, generate a new token in Clari Copilot and reconnect.

Do speaker names carry over?

Yes. Clari Copilot imports include participant identification from the original call.

Other Limitations

  1. Clari Copilot calls without a recording are not imported

  2. The integration does not backfill your full Clari Copilot history. It only imports calls within the sync window going forward

  1. If a call is deleted in Hyperbound, it will not be re imported

Still need help?

Contact support@hyperbound.ai