How to: Configure Visibility Settings

Last updated: May 26, 2026

Summary

This article covers how to configure visibility settings for your org and how to control access to folders and bots.

Admin access required
Manager Hierarchy needs to be enabled for your workspace.
Before configuring visibility, make sure your team hierarchy is set up: 📄 How to: Set Up a Team Hierarchy

Visibility controls what calls a user can see. It is set at the org level, not per user or team level.

These Changes take effect immediately for all users in that role

Pro Tip: All admins share the same visibility level. If you need different admins to see different data, put them on different teams.

Log into Hyperbound as an admin
Click your company name in the bottom left
Select Manage and Invite Members
Go to Visibility Settings on top right, set the visibility level for Admins and Members separately
Click Save

Setting	What admins see	Best for
All data	All folders, bots and calls across the entire org, regardless of team	Smaller orgs, where all admins want visibility on everything that's happening in Hyperbound.
Team + sub-teams	Folders, bots and calls for their team and all teams nested below it.	Bigger orgs where team level visibility is required. A Sales admin sees AE and BD data too. Does not include other branches like CS. But the AE and BD admin, will be able to see their own team's data.
Direct team only	Folders, bots and calls for their direct team only; no sub-teams	Team leads who should only see their direct reports

Setting

What admins see

Best for

All data

All folders, bots and calls across the entire org, regardless of team

Smaller orgs, where all admins want visibility on everything that's happening in Hyperbound.

Team + sub-teams

Folders, bots and calls for their team and all teams nested below it.

Bigger orgs where team level visibility is required.

A Sales admin sees AE and BD data too. Does not include other branches like CS.

But the AE and BD admin, will be able to see their own team's data.

Direct team only

Folders, bots and calls for their direct team only; no sub-teams

Team leads who should only see their direct reports

Setting	What members see	Best for
Teams	Folders, bots and calls for their teams only	Reps who need visibility into the entire team
Personal only	Their own calls only. They still see folders and bots shared to their team.	Reps who should not see peer's data

Reach out via the chat button or email support@hyperbound.ai.