The new Real Calls page

The Real Calls page has been redesigned. It is now a full library with two tabs: Calls and Playlists, replacing the old single table of recordings.

This update makes it easier to search, browse, review, and organize real customer calls.

What changed

Before, the Real Calls page was a single table of recordings. You could search, filter, and open individual calls, but there was no way to group them or save one to a playlist.

Image placeholder: before-real-calls-page.png

Now, the Real Calls page opens a library with two tabs: Calls and Playlists.

The Calls tab

• Video grid, with a table option. Your recordings show as a video grid; a table view toggle switches back to rows if you prefer.

• Search by calls, people, or deals. The search bar covers all three, and you can filter and sort as before.

• A ⋮ menu on every call. This is where you’ll find Save to playlist.

The Playlists tab

Playlists shows every playlist in your organization: a pinned shelf at the top for the ones your team wants front and center, the full list below with who curated each one, and a + New playlist button.

What stayed the same

The redesigned Real Calls page still supports the core workflows your team already uses:

• Opening real calls

• Reviewing transcripts

• Viewing feedback

• Viewing scorecard results

• Searching and filtering calls

• Reviewing comments, notes, and action items

The main difference is that calls are now easier to browse, organize, and save into playlists.

FAQ