Adding real calls to playlists

You can now add real calls to playlists in Hyperbound.

Until now, playlists could only hold AI roleplay calls. With this update, you can save whole real-call recordings, or just a key moment from one, into playlists that everyone in your organization can watch. When someone plays a playlist, the player moves from call to call for them.

This is useful for building collections like best discovery openers, objection handling wins, competitive talk tracks, onboarding examples, or manager coaching libraries.

How to add a real call to a playlist

1. Open Real Calls from the navigation sidebar. You’ll land on the Calls tab.

2. Find the call you want using search, filters, or sorting.

3. Click the ⋮ menu on the call and choose Save to playlist.

4. Tick the playlists you want the call in. It’s saved as soon as you tick. To start a fresh playlist with this call, click + New playlist, give it a name, and save.

5. Click Done. You’ll find the playlist under the Playlists tab, where anyone in your organization can open it and press play.

Tip: You don’t have to save whole calls. From a call’s page, you can save an individual Smart Moment — a highlighted clip — to a playlist using Save to Playlist in the moment player. A playlist can mix full recordings and short clips.

The Playlists tab

The Playlists tab of the Real Calls library shows every playlist in your organization. It includes a pinned shelf at the top for the playlists your team wants front and center, the full list below with who curated each one, and a + New playlist button.

FAQ