Real Calls: Smart Moments

We’ve redesigned the real-call experience in Hyperbound. The call page is now built around Smart Moments AI-extracted video clips of the parts of a call that matter most and the Real Calls page has become a full calls-and-playlists library.

This article covers Smart Moments. See the companion articles for the rest of the launch:

• Adding real calls to playlists

• The new Real Calls list page

What changed

The call page for your recorded real calls has been redesigned around Smart Moments short, categorized video clips of the parts of a call that matter most. When a call is imported, Hyperbound’s AI reviews the recording and pulls out trigger events, pains, goals, objections, competitor mentions, stakeholders, buying-process details, and more. Each moment appears as a playable clip with the exact quote and speaker.

Previously, the call page listed objections and questions as text under a “Key points” tab. Now, the same call opens on a grid of watchable moments, and the rest of the page — recording, feedback, comments, notes, and action items — is organized as cards you can scroll or jump between.

What you’ll see

• A Moments card at the top of every call. Each moment is a tile with a video still, category, short title, verbatim quote, speaker, and timestamp.

• Category and chapter views. Filter the grid with category chips, or switch to Chapter view to see moments grouped by call section.

• A moment player with a queue. Click any tile to watch that clip. Play All watches every moment back to back.

• Moments woven into the recording. Moments are highlighted inline in the transcript, marked on the timeline, and listed in their own side panel.

• Your own clips, next to the AI’s. Anyone can clip a moment by hand from the recording view using the scissors icon.

• Everything the old page had is still here. Transcript search and download, feedback and scoring, comments, notes, CRM details, and action items all remain available.

FAQ