Turn Timeout

Last updated: June 9, 2026

Controls how long a bot waits for the rep to respond before it follows up or takes its turn. Raising it makes the bot more patient, so it stops jumping in or asking "Are you there?" when a rep pauses to think.

Where to find it

Set the Default for All Bots

  1. Go to AI Roleplay Settings → Bot Settings

  2. Find Default turn timeout

  3. Enter the number of seconds the bot should wait before following up

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Set the Turn Timeout for a Single Bot

  1. Open the bot you want to adjust

  2. Go to the bot's Advanced settings

  3. Set the turn timeout for that bot

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Recommended values

  • 3 to 5 seconds: snappy, high-energy prospects who keep the pressure on

  • 6 seconds (default): balanced pacing that works for most roleplays

  • 8+ seconds: discovery, complex objection handling, or scenarios where long pauses are expected

Good to know

The setting applies either org wide or per bot, so you can tune it for the scenario you are training.

FAQs

I changed the default but one bot didn't update.

That bot has its own turn timeout set, which overrides the default. Update it from the bot's Advanced settings.

Does this affect scoring?

No. Turn timeout only controls call pacing, not how the call is evaluated.

Still need help?

Contact support@hyperbound.ai