# Hyperbound Support


## All Help Articles

- [Workday Learning: Connecting Hyperbound](https://support.hyperbound.ai/articles/1472268365-workday-learning-connecting-hyperbound)

## Admin's checklist

- [Getting Started with Hyperbound: The Admin's Checklist](https://support.hyperbound.ai/articles/5421263668-getting-started-with-hyperbound-the-admin-s-checklist)

## Building Bots and Roleplays

- [How To: Create Multi-Party Roleplays ](https://support.hyperbound.ai/articles/2007158238-how-to-create-multi-party-roleplays)
- [How To: Upload docs to build bots](https://support.hyperbound.ai/articles/7355099517-how-to-upload-docs-to-build-bots)
- [How To: Create a Warm Call Bot in Hyperbound](https://support.hyperbound.ai/articles/6507102641-how-to-how-to-create-a-warm-call-bot-in-hyperbound)
- [How To: Create a Discovery Call Bot in Hyperbound](https://support.hyperbound.ai/articles/3527498343-how-to-how-to-create-a-discovery-call-bot-in-hyperbound)
- [How To: Create and Edit a Cold Call Bot in Hyperbound](https://support.hyperbound.ai/articles/9749423534-how-to-create-and-edit-a-cold-call-bot-in-hyperbound)
- [How To: Build a Customer Check-in Call](https://support.hyperbound.ai/articles/4848482355-how-to-build-a-customer-check-in-call)
- [How To: Add Vision to a Bot](https://support.hyperbound.ai/articles/7051538224-how-to-add-vision-to-a-bot)
- [How To: Create Variations of a Bot](https://support.hyperbound.ai/articles/4905711096-how-to-create-variations-of-a-bot)
- [How To: Save and Manage Draft Bots](https://support.hyperbound.ai/articles/6506205818-how-to-save-and-manage-draft-bots)

## Scorecards

- [How To: Create Scorecards! (new)](https://support.hyperbound.ai/articles/4766442898-how-to-create-scorecards)
- [How To: Test Scorecards with Transcripts](https://support.hyperbound.ai/articles/1718325921-how-to-test-scorecards-with-transcripts)
- [Review Scorecards Before Every Call](https://support.hyperbound.ai/articles/8370346370-review-scorecards-before-every-call)
- [Enabling the N/A Option on Scorecard Criteria](https://support.hyperbound.ai/articles/6080499305-enabling-the-n-a-option-on-scorecard-criteria)
- [How To: Correct AI Scoring Errors in Hyperbound's Coaching Platform](https://support.hyperbound.ai/articles/8747788086-how-to-correct-ai-scoring-errors-in-hyperbound-s-coaching-platform)
- [How To: Fix "No Score" ](https://support.hyperbound.ai/articles/4592148475-)
- [How To: Fix Incorrect Scores](https://support.hyperbound.ai/articles/9230548199-)

### Get Fancy With Your Scorecards

- [How To: Add Custom Learning Materials to Scorecards](https://support.hyperbound.ai/articles/6968853892-how-to-add-custom-learning-materials-to-scorecards)
- [How To: Score Multiple Reps on the Same Call](https://support.hyperbound.ai/articles/9623571854-how-to-score-multiple-reps-on-the-same-real-call-with-multiple-scorecards)
- [How To: Add weights to Scorecards](https://support.hyperbound.ai/articles/2685296164-how-to-add-weights-scorecards)
- [How To: Adding tags to Scorecards](https://support.hyperbound.ai/articles/6110420831-adding-tags-to-scoercards)

## Learning Module and Call Blitz

- [Getting Started with Learning Modules for Admins](https://support.hyperbound.ai/articles/6247775805-getting-started-with-learning-modules-for-admins)
- [How To: Create a Learning Module](https://support.hyperbound.ai/articles/3060998102-how-to-create-a-learning-module)
- [How To: Track Performance of a Learning Module](https://support.hyperbound.ai/articles/2043634929-how-to-track-performance-of-a-learning-module)
- [Getting Started with Learning Modules for Reps](https://support.hyperbound.ai/articles/5610191418-getting-started-with-learning-modules-for-reps)
- [Create and Assign a Call Blitz](https://support.hyperbound.ai/articles/3102694300-how-to-create-a-call-blitz)
- [How To: Take a Call Blitz](https://support.hyperbound.ai/articles/2503073181-how-to-take-a-call-blitz)
- [How To: Use Bite Sized Roleplays](https://support.hyperbound.ai/articles/5386949781-how-to-use-bite-sized-roleplays)
- [How To: Set Up Rule-Based Assignment for Learning Modules](https://support.hyperbound.ai/articles/6444330037-how-to-set-up-rule-based-assignment-for-learning-modules)
- [How To: Use Learning Modules with Manager Hierarchy](https://support.hyperbound.ai/articles/7437319659-how-to-use-learning-modules-with-manager-hierarchy)

## Teams

- [How To: Set Up Teams in Hyperbound](https://support.hyperbound.ai/articles/9238278035-how-to-set-up-teams-in-hyperbound)
- [How To: Fix + Edit Existing Teams](https://support.hyperbound.ai/articles/8274772466-how-to-fix-edit-existing-teams)
- [How To: Assign Users to Teams](https://support.hyperbound.ai/articles/4234769493-)

### Team Specific Recommendations

- [How to: Use Hyperbound with my AE team](https://support.hyperbound.ai/articles/2714540479-how-to-use-hyperbound-with-my-ae-team)
- [How to: Use Hyperbound with my SC team](https://support.hyperbound.ai/articles/7232367871-how-to-use-hyperbound-with-my-sc-team)
- [How to: Use Hyperbound with my AM team](https://support.hyperbound.ai/articles/9801586298-how-to-use-hyperbound-with-my-am-team)
- [How to: Use Hyperbound with my CSM team](https://support.hyperbound.ai/articles/6157984465-how-to-use-hyperbound-with-my-csm-team)
- [How to: Best Use Hyperbound with Small Teams (<50 reps)](https://support.hyperbound.ai/articles/5560114469-how-to-best-use-hyperbound-with-small-teams-50-reps)
- [How to: Best Use Hyperbound with Large Teams (>50-3000 reps)](https://support.hyperbound.ai/articles/3165526381-how-to-best-use-hyperbound-with-large-teams-50-3000-reps)

### Manager Hierarchy

- [Setting Up Manager Hierarchy: New to Hyperbound](https://support.hyperbound.ai/articles/7118401483-setting-up-manager-hierarchy-new-to-hyperbound)
- [Setting Up Manager Hierarchy: Migrating from a Flat Org](https://support.hyperbound.ai/articles/5361608079-setting-up-manager-hierarchy-migrating-from-a-flat-org)
- [Setting Up Manager Hierarchy: Upgrading to V2](https://support.hyperbound.ai/articles/8543959983-setting-up-manager-hierarchy-upgrading-to-v2)
- [How To: Configure Visibility Settings](https://support.hyperbound.ai/articles/8615536474-how-to-configure-visibility-settings)
- [How To: Set Up a Team Hierarchy](https://support.hyperbound.ai/articles/8425885499-how-to-set-up-a-team-hierarchy)
- [How To: Manage Folder and Bot Access](https://support.hyperbound.ai/articles/5828121475-how-to-manage-folder-and-bot-access)

#### Getting Started

- [Getting started with Manager Hierarchy](https://support.hyperbound.ai/articles/9917387894-manager-hierarchies)

## Organization and Permissions

- [How To: Invite Users to Hyperbound](https://support.hyperbound.ai/articles/8056531582-how-to-invite-users-to-hyperbound)
- [How To: Create a New Org in Hyperbound](https://support.hyperbound.ai/articles/3838374451-how-to-create-a-new-org-in-hyperbound)
- [How To: Update Organization Name and Logo in Hyperbound](https://support.hyperbound.ai/articles/5771351849-how-to-update-organization-name-and-logo-in-hyperbound)
- [How To: Switch Organizations in Hyperbound](https://support.hyperbound.ai/articles/9922788041-how-to-switch-organizations-in-hyperbound)
- [How To: Remove and Reactivate Reps in Hyperbound](https://support.hyperbound.ai/articles/2634043283-how-to-remove-and-reactivate-reps-in-hyperbound)
- [How To: Assign “Member Plus” Access in Hyperbound](https://support.hyperbound.ai/articles/5196326043-how-to-assign-member-plus-access-in-hyperbound)
- [How To: Understand Call Visibility Based on Access Levels in Hyperbound](https://support.hyperbound.ai/articles/1258089244-how-to-understand-call-visibility-based-on-access-levels-in-hyperbound)
- [Smarter invites](https://support.hyperbound.ai/articles/1583332553-smarter-invites)
- [User Attribute Enrichment](https://support.hyperbound.ai/articles/9141643742-user-attribute-enrichment)

## Integrations

- [Integrations in Hyperbound](https://support.hyperbound.ai/articles/5984961028-introduction-to-integrations-in-hyperbound)
- [How To: Create a SCORM integration](https://support.hyperbound.ai/articles/1325850413-how-to-create-a-scorm-integration)
- [How To: Set up integration ](https://support.hyperbound.ai/articles/5659481004-how-to-set-up-integration)

### Call Recorders + Dialers

- [Salesloft](https://support.hyperbound.ai/articles/2853590810-salesloft)
- [Gong](https://support.hyperbound.ai/articles/8734673863-gong)
- [Chorus](https://support.hyperbound.ai/articles/1977373540-chorus)
- [Salesfinity](https://support.hyperbound.ai/articles/8471532027-salesfinity)
- [Clari Copilot](https://support.hyperbound.ai/articles/1883141938-clari-copilot)
- [RingCentral](https://support.hyperbound.ai/articles/5343719291-ringcentral)

#### Real Call Scoring

- [HOW To: Setting Up Routing Settings](https://support.hyperbound.ai/articles/6105804953-routing-settings)
- [HOW TO: Setup Privacy Settings](https://support.hyperbound.ai/articles/5415129436-how-to-setup-privacy-settings)
- [HOW TO: Change the call type of a Real call](https://support.hyperbound.ai/articles/5412996441-how-to-change-the-call-type-of-a-real-call)

### Hyperbound Meeting Recorder

- [Setting up Hyperbound's Meeting Recorder](https://support.hyperbound.ai/articles/5135261774-setting-up-hyperbound-s-meeting-recorder)
- [Pre-Call Recording Consent](https://support.hyperbound.ai/articles/4128745015-pre-call-recording-consent)

### CRM

- [Microsoft Dynamics](https://support.hyperbound.ai/articles/1585813593-microsoft-dynamics)
- [Salesforce](https://support.hyperbound.ai/articles/9918432278-salesforce)
- [How To: Update Deal Stage from Hyperbound](https://support.hyperbound.ai/articles/1104829351-how-to-update-deal-stage-from-hyperbound)
- [How To: Add Custom Filters to the Deals Page](https://support.hyperbound.ai/articles/4641521103-how-to-add-custom-filters-to-the-deals-page)

### Slack

- [Slack x Hyperbound: Getting Started with Kota in Slack](https://support.hyperbound.ai/articles/3148312873-slack-x-hyperbound-getting-started-with-kota-in-slack)

### SSO/ HRIS

- [How To: Ingest User Attributes From SSO](https://support.hyperbound.ai/articles/5213606239-how-to-ingest-user-attributes-from-sso)
- [Workday Integration: Enrich User Attributes](https://support.hyperbound.ai/articles/7676365884-workday-integration-enrich-user-attributes)

### Workspace

- [Google Workspace](https://support.hyperbound.ai/articles/4004742740-google-workspace)
- [Outlook Workspace](https://support.hyperbound.ai/articles/3720857218-outlook)

## Coaching with Hyperbound

- [AI Coach in Hyperbound: From Real Calls to Roleplay](https://support.hyperbound.ai/articles/5628870852-ai-coach-in-hyperbound-from-real-calls-to-roleplay)
- [How To: Use the Post-Call Screen in Hyperbound AI Coaching](https://support.hyperbound.ai/articles/1339748104-how-to-use-the-post-call-screen-in-hyperbound-ai-coaching)
- [How Admins Can Help Reps Emulate Top Performers in Hyperbound](https://support.hyperbound.ai/articles/2664081552-how-admins-can-help-reps-emulate-top-performers-in-hyperbound)
- [How To: Improve Meeting Bookings with AI Roleplay in Hyperbound](https://support.hyperbound.ai/articles/8572045266-how-to-improve-meeting-bookings-with-ai-roleplay-in-hyperbound)
- [How To: Verify That Reps Are Applying Hyperbound Training in Real Calls](https://support.hyperbound.ai/articles/6427535289-how-to-verify-that-reps-are-applying-hyperbound-training-in-real-calls)
- [Choosing the Right Call Bot in Hyperbound](https://support.hyperbound.ai/articles/3522043530-choosing-the-right-call-bot-in-hyperbound)
- [How To: Crush Your Quota with Hyperbound Roleplays](https://support.hyperbound.ai/articles/1995188500-how-to-crush-your-quota-with-hyperbound-roleplays)
- [How To: Add Manager Feedback](https://support.hyperbound.ai/articles/4929397289-how-to-add-manager-feedback)
- [Post call Manager Coaching Moments: ](https://support.hyperbound.ai/articles/4228264248-post-call-manager-coaching-moments)
- [AI-Driven Call Scoring for Smarter Coaching in Hyperbound](https://support.hyperbound.ai/articles/2058852403-ai-driven-call-scoring-for-smarter-coaching-in-hyperbound)
- [How To: Use AI Coaching Effectively in Hyperbound](https://support.hyperbound.ai/articles/2088692386-how-to-use-ai-coaching-effectively-in-hyperbound)
- [How To: Sell Hyperbound - Overcoming Traditional Training with AI-Powered Coaching](https://support.hyperbound.ai/articles/3903012510-how-to-sell-hyperbound-overcoming-traditional-training-with-ai-powered-coaching)
- [How To: Run Effective Hyperbound Trials; Success Criteria & Focus Areas](https://support.hyperbound.ai/articles/8740820080-how-to-run-effective-hyperbound-trials-success-criteria-focus-areas)

## Analytics and Reporting

- [Using Analytics in Hyperbound](https://support.hyperbound.ai/articles/4626169260-using-analytics-in-hyperbound)
- [Manager Dashboard in Hyperbound](https://support.hyperbound.ai/articles/7715723527-manager-dashboard-in-hyperbound)
- [Learning Modules Analytics Dashboard](https://support.hyperbound.ai/articles/7263793762-learning-modules-analytics-dashboard)
- [Real Call Webhooks](https://support.hyperbound.ai/articles/5072192183-real-call-webhooks)
- [Ask Kota Directly From Your Analytics Widgets](https://support.hyperbound.ai/articles/6692374577-ask-kota-directly-from-your-analytics-widgets)
- [Kota Widgets](https://support.hyperbound.ai/articles/9866222146-kota-widgets)

## Automations

- [Kota Automations: How to Write and When to Use!](https://support.hyperbound.ai/articles/8930043230-writing-effective-automations)
- [Deal Coaching: Automatic pre-call prep in Slack](https://support.hyperbound.ai/articles/7052647433-deal-coaching-automatic-pre-call-prep-in-slack)

### Cookbook

- [Automations for sales managers and leaders](https://support.hyperbound.ai/articles/2704892859-automations-for-sales-managers-and-leaders)
- [Automations for RevOps](https://support.hyperbound.ai/articles/6097980480-automations-for-revops)
- [Automations for reps](https://support.hyperbound.ai/articles/4916536995-automations-for-reps)
- [Automations for Enablement](https://support.hyperbound.ai/articles/4386614488-automations-for-enablement)

## Kota

- [Kota Actions! (New)](https://support.hyperbound.ai/articles/4752174907-kota-actions-new)
- [How To: Create Bots and Scorecards Using Kota](https://support.hyperbound.ai/articles/4824631869-how-to-create-bots-and-scorecards-using-kota)
- [How To: Use the Deal Debrief Agent](https://support.hyperbound.ai/articles/9172602081-how-to-use-the-deal-debrief-agent)
- [Kota's new look: side panel, floating, or full screen](https://support.hyperbound.ai/articles/1172089763-kota-s-new-look-side-panel-floating-or-full-screen)
- [Kota: rename, pin, search for chats](https://support.hyperbound.ai/articles/5766244952-kota-rename-pin-search-for-chats)
- [Sharing a Kota chat](https://support.hyperbound.ai/articles/8863639422-sharing-a-kota-chat)
- [Hyperbound MCP server](https://support.hyperbound.ai/articles/8696502812-hyperbound-mcp-server)
- [Kota Knowledge Base: giving Kota your org context](https://support.hyperbound.ai/articles/9665147329-kota-knowledge-base-giving-kota-your-org-context)

### Prompt Library

- [Prompt Library for Account Executives](https://support.hyperbound.ai/articles/6831250920-how-to-use-kota-as-a-seller)
- [Prompt Library for a AE Manager](https://support.hyperbound.ai/articles/2971357888-how-to-use-kota-as-a-sales-manager)
- [Prompt Library for SDR Manager](https://support.hyperbound.ai/articles/8485978360-prompt-library-for-sdr-manager)

## Recruiting with Hyperbound

- [How to Create a Recruiting Org](https://support.hyperbound.ai/articles/4897927781-how-to-create-a-recruiting-org)
- [How to: Recruit Top Sales Reps with Hyperbound](https://support.hyperbound.ai/articles/7447545178-how-to-recruit-top-sales-reps-with-hyperbound)

## Using Hyperbound

- [How To: Accept Invites + Get Logged in](https://support.hyperbound.ai/articles/9708764756-how-to-accept-invites-get-logged-in)
- [How To: Navigate Hyperbound as a Rep](https://support.hyperbound.ai/articles/3518555536-how-to-navigate-hyperbound-as-a-rep)
- [How To: Restart Calls from Any Point in Time](https://support.hyperbound.ai/articles/6184242048-restart-calls-from-any-point-in-time)
- [How To: Use the Hyperbound Chrome Extension](https://support.hyperbound.ai/articles/1905641371-using-the-hyperbound-chrome-extension)
- [How To: Fix An Unresponsive Bot & Microphone Issues](https://support.hyperbound.ai/articles/2886820389-how-to-fix-an-unresponsive-bot-and-microphone-issues)
- [How to: Find a Previous Roleplay Using Call History](https://support.hyperbound.ai/articles/5541157540-how-to-find-a-previous-roleplay-using-call-history)
- [How To: Create Resume calls](https://support.hyperbound.ai/articles/3213375749-how-to-create-resume-calls)
- [New Mobile Experience for Reps and Admins](https://support.hyperbound.ai/articles/6383823082-new-mobile-experience-for-reps-and-admins)
- [How to: Share Call Feedback with Your Manager in Hyperbound](https://support.hyperbound.ai/articles/7854527147-how-to-share-call-feedback-with-your-manager-in-hyperbound)
- [How To: Share Training Progress with Leadership in Hyperbound](https://support.hyperbound.ai/articles/4605925925-how-to-share-training-progress-with-leadership-in-hyperbound)
- [SDR Success with Hyperbound: Mastering Outreach Conversations](https://support.hyperbound.ai/articles/4187443358-sdr-success-with-hyperbound-mastering-outreach-conversations)

## Best Practices

- [Building Bots - Best Practices](https://support.hyperbound.ai/articles/2228003008-building-bots)
- [Running Competitions on Hyperbound](https://support.hyperbound.ai/articles/1467973043-running-competitions-on-hyperbound)
- [Turn Timeout](https://support.hyperbound.ai/articles/2827984737-turn-timeout)
- [Hyperbound 101 ](https://support.hyperbound.ai/articles/1091443709-getting-started)
- [How To: Create Playlists](https://support.hyperbound.ai/articles/2155958238-)
- [How to get the most out of Hyperbound](https://support.hyperbound.ai/articles/7570943325-how-to-get-the-most-out-of-hyperbound)
- [How To: Get Experienced Reps Excited About Hyperbound](https://support.hyperbound.ai/articles/9433006451-how-to-get-experienced-reps-excited-about-hyperbound)
- [How To: Build Excitement for Roleplays and Skill Development Overview](https://support.hyperbound.ai/articles/7823798047-how-to-build-excitement-for-roleplays-and-skill-development-overview)
- [How To: Onboard Reps Faster with Hyperbound](https://support.hyperbound.ai/articles/4283983151-how-to-onboard-reps-faster-with-hyperbound)
- [How To: Roll Out a New Product with Hyperbound](https://support.hyperbound.ai/articles/7204729844-how-to-roll-out-a-new-product-with-hyperbound)
- [How To: Roll Out New Messaging with Hyperbound](https://support.hyperbound.ai/articles/7175776347-how-to-roll-out-new-messaging-with-hyperbound)
- [How To: Build Effective Daily Warmups with Hyperbound](https://support.hyperbound.ai/articles/2115211710-how-to-build-effective-daily-warmups-with-hyperbound)
- [What You’ll Need from Your Customer to Set Up Hyperbound Effectively](https://support.hyperbound.ai/articles/2442532612-what-you-ll-need-from-your-customer-to-set-up-hyperbound-effectively)
- [How To: Performance Manage Reps with Hyperbound](https://support.hyperbound.ai/articles/4045655274-how-to-performance-manage-reps-with-hyperbound)
- [Best Practices for Making Scorecards!](https://support.hyperbound.ai/articles/2663019511-best-practices-for-making-scorecards)


- [HOW TO: Share Multiple Bots Across Sub-Organizations](https://support.hyperbound.ai/articles/6160826219-how-to-share-multiple-bots-across-sub-organizations)
- [Practice Bots: Enabling Private Calls for Reps](https://support.hyperbound.ai/articles/5273710161-practice-bots-enabling-private-calls-for-reps)
- [How to: Add and Edit a Gatekeeper in Hyperbound](https://support.hyperbound.ai/articles/6423889452-how-to-add-and-edit-a-gatekeeper-in-hyperbound)
- [How To: Export Data in Hyperbound ](https://support.hyperbound.ai/articles/5914372429-how-to-export-data-in-hyperbound)
- [How To: Create multi-lingual bots](https://support.hyperbound.ai/articles/4158640880-how-to-create-multi-lingual-bots)
- [Manually Mark Reps as Passed in Learning Modules](https://support.hyperbound.ai/articles/2900803839-manually-mark-reps-as-passed-in-learning-modules)
- [Set org level Call Statistics](https://support.hyperbound.ai/articles/8939943765-set-org-level-call-statistics)
- [Find missing Real calls](https://support.hyperbound.ai/articles/1629797952-find-missing-real-calls)
- [New Navigation is here](https://support.hyperbound.ai/articles/7920116367-new-side-bar)
- [Welcome to Your New Hyperbound Home Page](https://support.hyperbound.ai/articles/5802315145-welcome-to-your-new-hyperbound-home-page)
- [New Emotional State: Mystery](https://support.hyperbound.ai/articles/7577434228-new-emotional-state-mystery)
- [Pre-Call UI Refresh](https://support.hyperbound.ai/articles/8163007579-pre-call-ui-refresh)
- [Individual Bots Page Refresh](https://support.hyperbound.ai/articles/5194978667-individual-bots-page-refresh)
- [Track who created and edited a scorecard](https://support.hyperbound.ai/articles/5216703523-track-who-created-and-edited-a-scorecard)
- [Use Roleplay Scenario Name to identify bots in Hyperbound](https://support.hyperbound.ai/articles/1699870912-use-roleplay-scenario-name-to-identify-bots-in-hyperbound)
- [AI Roleplay Languages Supported](https://support.hyperbound.ai/articles/9223295945-ai-roleplay-languages-supported)
- [Post real call](https://support.hyperbound.ai/articles/4175665974-post-real-call)
- [Troubleshooting call routing](https://support.hyperbound.ai/articles/2695546206-troubleshooting-call-routing)
- [Support button moved](https://support.hyperbound.ai/articles/5190549770-support-button-moved)
- [Hyperbound Capabilities](https://support.hyperbound.ai/articles/9219337087-hyperbound-practice-capabilities)
- [Comments on Real Calls](https://support.hyperbound.ai/articles/3434491243-comments-on-real-calls)